Information Communication Technology and Organizational Performance of Selected Money Deposit Banks in Anambra State

Abstract:

The study investigated information communication technology and organizational performance of selected Money Deposit Banks in Anambra State. The specific objectives of the study were to: determine the effect of decision support system and organizational performance of selected money deposit banks in Anambra State, and ascertain the effect of office automation system and organizational performance of selected money deposit banks in Anambra State. Two research questions and two research hypotheses were formulated in line with the specific objective. The study was anchored on Contingency theory of Fred Fiedler. The population used for the study was four thousand two hundred (4200) staff of selected money deposit banks in Anambra State. The sample size for this study was determined by Godden’s (2004) formula. Five hundred and twenty-five (525) staff were selected as the sample for the study. The hypotheses were tested using multiple regression analyses and the result shows that decision support system has no significant positive effect on the performance of selected money deposit banks, and office automation system has no significant positive effect on the performance of selected money deposit banks in Anambra State. The study recommended that to raise the performance of these banks, bank owners should invest more in ICT and its component because they have proven to significantly influence organizational performance. Also, that bank should invest in ICT innovations to build capacity to design specialized products to serve all corners of the market. It concluded that the introduction of innovative products and services like office automation and decision process does not just attract new customers but also improves customer retention and loyalty.