Determining the Service Providing Method Suitable for General Service Delivery in Shopping Mall Facilities in Anambra State, Nigeria.

Abstract:

The vital function of facilities management is to support the organization’s core business or activities for improved economic outcomes. Facilities management department is responsible for managing the infrastructure/facilities and property in order to achieve optimum productivity, constant quality improvement, cost reduction and risk minimization and ultimately improved value for money. To achieve these main purposes of facility management, it is important to determine the most suitable service providing method for general service delivery in shopping malls facilities in Anambra State. The aim of the study is to determine the service providing method suitable for general service delivery in shopping mall facilities in Anambra State. The descriptive survey method was adopted for the study; The study examined the procurement method for effective service delivery in shopping malls of Anambra State. The target population includes professional facility and property managers which are registered members of the Nigerian Institution of Estate Surveyors and Valuers (NIESV) in the major urban Areas of Anambra State, that is Awka and Onitsha and Procurement Managers of standard shopping malls in Anambra State that is Roban Store and Onitsha mall (Shoprite). Group one (1) is made up of ninety five (95) registered Estate Surveyors and Valuers. Group two is made up of five Procurement managers in retail outlets in Roban Store and fifteen (15) procurement managers in selected outlet in Onitsha mall, making a total of one hundred and fifteen (115) respondents. However, 105 questionnaires were successfully retrieved and analysed. The study revealed that in-house method of service is most suitable in carrying out general services of a shopping mall and related facilities. Test of hypothesis revealed that both Estate Surveyors and Managers of Malls hold the same view that in-house method of service is most suitable in carrying out general services of a shopping mall and related facilities. This study concludes that for general services in shopping malls in Anambra State the best approach to be adopted is in-house method.