The Impact of Job Enrichment in Reducing the Turnover Rate in Iraqi Telecommunications Companies.

Abstract:

This study aims to determine the extent of the job enrichment impact in reducing the turnover rate in Iraqi telecommunications companies. To achieve the study objectives, the researcher adopted the descriptive approach, and the research community was defined as technical and administrative workers in Iraqi telecommunications companies, who numbered (1,260) people. A survey was conducted on a random sample of (297) individuals. All distributed questionnaires were retrieved with a recovery rate of 100%, while the questionnaires prepared for analysis were (283) questionnaires, representing (95.28%) of the total questionnaires retrieved, The data was analyzed and hypotheses tested using the statistical analysis program SPSS V.26. The study reached a number of results, the most important of which are: A high level of application of both job enrichment and the work turnover rate was achieved in the companies studied, and it was also shown that a significant correlation with a negative direction and a high level between job enrichment and the work turnover rate. In addition to the contribution of all dimensions of job enrichment in reducing the turnover rate in Iraqi telecommunications companies, where the diversity of skills had the most impact on the turnover rate, followed by feedback, then independence, then defining tasks, and finally the importance of tasks.