Patients Experience and Satisfaction with a Nurse-Led Diabetes Clinic Service Set Up by The Organisation of Sierra Leonean Healthcare Professionals Abroad (TOSHPA) at the Bo Government Hospital in Sierra Leone.

Abstract:

Patient experience and satisfaction are two important quality measurement indices used to evaluate services especially in healthcare setting. In December 2023, a nurse-led diabetes clinic was inaugurated at the Bo Government Hospital (BGH). This patient satisfaction survey reports on the experiences and satisfaction with care received at the nurse-led diabetes clinic by a representative sample of the attending patient population. Methods: This was a cross-sectional survey. Data was collected via questionnaire. The participants were consenting adults, over the age of 18 years. Females and males were equally allowed to participate in the survey. A total of 134 fully completed questionnaires were returned and included in the data analysis. Results: The findings in this survey showed that the participants recorded high positive rating scores for various patient satisfaction parameters, including satisfaction with quality of care received, cleanliness/comfort of the clinic facility, friendliness/compassion of clinic staff, time spent with clinic staff, diagnoses, treatment plans, usefulness of the advice received and confidence in following advice received. Conclusion: The new BGH nurse-led diabetes clinic appears to be well accepted by the patients attending BGH and has quickly established itself as a valuable service for diabetes care. The nurse-led clinic approach appears to add good value to patients’ diabetes care service experience at the Bo Government Hospital in Sierra Leone.