Application of TQM Practices on Organizational Performance: A Study of Lafarge Africa Plc. Calabar, Cross River State, Nigeria

Abstract:

This study evaluated the application of TQM practices on organizational performance of Lafarge Africa Plc. The specific objectives were to examine the extent to which top management commitment, customer focus, process/product design and training and education on quality are applied or implemented in producing quality products in order to enhance performance. The study employed survey research design. The population of the study was 463 respondents. The study used a structure questionnaire using 5 points Likert Scale of SA=5, A=4, U=3, D=2, and SD=1. The sample size was 210 respondents using Krejcie and Morgan Table of 1970 for sample size determination. Cronbach Alpha Coefficient was used to validate the reliability of the instrument with the coefficient index of 97%. Simple Linear Regression Model was employed to test the hypotheses using SPSS version 23.The study revealed that the application of top management commitment to quality has a positive and significant effects on organizational performance of Larfarge Africa Plc. Calabar, Cross River State. The study revealed that the application of customer focus has a positive and significant effect on organizational performance. The study also found that the application of process design on quality has a positive and significant effect on organizational performance. The study also revealed that the application of training and education of workers on quality has a positive and significant effect on organizational performance. The study recommended that the management of the organization should put in more efforts and commitment to quality issues and decisions in order to improve quality products and services continuously. The management should also ensure that quality of products are maintain based on customers specification and expectations in order to enhance organizational performance steadily. The management should design the product and production processes based on quality standards set or established by SON and NAFDAC in the system in order to improve performance steadily. The management of the organization should ensure that workers are regularly train and educated on quality issues in order to produce quality products on a continuous basis.