Leveraging on Big Data Analytics for Service Delivery a Perception Evaluation Approach

Douglas Allswell Kelechi; Ifeanyi Cosmas Nwakanma; Ikenna Augustine Udunwa; Ikenna Uzoma Ajere

Leveraging on Big Data Analytics for Service Delivery a Perception Evaluation Approach | AB Journals

Leveraging on Big Data Analytics for Service Delivery a Perception Evaluation Approach

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British Journal of Computer, Networking and Information Technology

Vol. 3Issue 12020pp. 19–34Published 22 August 2020

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Abstract:

This investigated and presents drivers impeding the leverage of big data analytics in Nigerian and indeed developing countries in African universities. The main aim was to improve the quality of service delivery system in Nigerian Universities using Big Data Analytics. The methodology adopted random sampling technique and a sample size of 130 respondents made up of staff and students of selected universities in the southeast Nigeria. The collected data were subjected to analysis and results were obtained and interpreted showing that Big Data Analytics is attributed with innovation and efficiency. It gives Universities the opportunity to effectively respond to changes, learn new realities or facts and trends that can and will promote service delivery and efficiency in Nigerian Universities. Finally, paper concluded that Big Data Analytics comes with great prospect and Nigerian Universities should adopt big data analytics in their day to day task and work to overcome challenges associated to it.

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