Automation of a Complaint Management System Using RPA

Oni Oluwabunmi Ayankemi; Kabir Uthman Opeyemi; Bassir Abdullai Abiye; Lawrence Adeolu Sunday

doi:10.52589/BJCNIT-2XZTFRUI

Automation of a Complaint Management System Using RPA | AB Journals

Automation of a Complaint Management System Using RPA

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British Journal of Computer, Networking and Information Technology

Vol. 7Issue 12024pp. 108–114Published 17 May 2024

DOI 10.52589/BJCNIT-2XZTFRUI

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Abstract:

The aim of this research work is to design and implement an improved system which will contribute greatly in providing solutions to evaluate the impact of RPA on the complaint-handling process in a school complaint portal. The proposed Robotic Process Automation for a complaint management system and student registration system can help in saving time and automating repetitive tasks. The complaint management system can instantly allow the admin to create different categories instead of doing it manually which takes a lot of time, compared to the automated process which will get the total number of students and complete it within a few minutes. The student registration system saves the admin the stress of opening the browser and typing the login credentials every time a task needs to be done. The 200 students’ details were generated and turned into an Excel file within 4 minutes compared to the manual method which takes hours to complete.

Keywords:Robotic Automation Processing Rule Based RPA.

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