Information Systems and Operational Efficiency of Maritime Firms in Port Harcourt.

Abstract:

The study examined the relationship between information systems and operational efficiency of maritime firms’ in Port Harcourt, Rivers State. Three research questions and three research hypotheses were formulated to address the specific objectives of this study. The RBV theory was adopted in this study and also quantitative research design using a correlational method of investigation. The population consists of 16 maritime firms in Port Harcourt. Census sampling was applied with focus on managers. Four managers per firm were sampled; a total of 64 managers were sampled. The reliability of the instrument was determined using Cronbach alpha test and it stood at 0.88 higher than the benchmark of 0.7. The data collected for this study were analyzed through descriptive and inferential statistics. The Spearman Rank-Order Correlation Technique was employed to test the various hypotheses formulated. The result of the analysis revealed that the information system is significantly and positively related to the operational efficiency of maritime firms’ in Port Harcourt, Rivers State. The empirical results of this study confirmed this as a positive and significant relationship was found between processing transaction systems and operational efficiency of maritime firms, and between electronic data interchange and operational efficiency of maritime firms. Based on these findings, it was concluded that the information system with its dimension of processing transaction system and electronic data interchange will improve operational efficiency of maritime firms in Port Harcourt. This study recommends that maritime firms should leverage on information systems as this would ensure reduction in cost and improve operational efficiency; they should use processing transaction system in order to facilitate the recording, tracking, and management of business transactions within the organization and the port, and they should adopt electronic data interchange for processing of documents and timely delivery of same.