Abstract:

This study examined workplace incivility and firms’ productivity in Nigeria with evidence from governmental tertiary institutions. The specific objectives were to find out the effects of discrimination and sexual harassment on firms’ productivity as well as if organizational culture is a moderating factor affecting the relationship between workplace incivility and firms’ productivity. Survey research design was adopted and the study population comprised 306 employees of selected tertiary institutions in Delta State. Taro-Yemane formula was used to arrive at a sample size of 176 respondents and the data obtained were analyzed using descriptive and inferential statistical tools. The results indicated that discrimination and sexual harassment has significant effects on firms’ productivity. It was also revealed that organizational culture served as a moderating factor affecting firms’ productivity. Based on the findings, the study concluded that workplace incivility affects firms’ productivity. It was recommended among others that the management of governmental tertiary institutions need to protect workers against discrimination and encourage them to respect each other’s differences in order to reduce labour turnover and increase employees’ retention in the organization. They should also ensure that policies against discrimination are enacted and enforced; allegations of discrimination need to be fully investigated and handed over to employees’ disciplinary committee if any exist for appropriate actions.