Influence of Electronic Banking on Corporate Customers’ Satisfaction Among Selected SMEs in Ekiti State, Nigeria

Abstract:

The study reviewed the effect of electronic banking on corporate customers’ satisfaction in Ekiti State Nigeria with a view to establish whether electronic banking tool, e-banking implementation, awareness of e-banking and service availability of e-banking significantly affect corporate customers’ satisfaction in Ekiti State, Nigeria. The study was born out of the need to ascertain whether e-banking tool has been widely accepted by the general public in Ekiti State as an alternative to cash holding. The study analysis was achieved through t-test of multiple regression statistics. The study found from the result of multiple regression that electronic banking tool significantly affect corporate customers’ satisfaction with the probability of (t= 0.572; .000 < 0.05); electronic banking implementation significantly affect corporate customers’ satisfaction showing probability of t-statistic (t= 0.272; .000 <0.05); electronic banking awareness significantly affect the corporate customers’ satisfaction showing probability of t-statistic (t= 0.199; 0.000 < 0.05); e-banking service availability has significant negative effect on satisfaction of corporate customers showing probability of t-statistic (t= -0.610; 0.000 < 0.05). The study therefore inferred that electronic banking have significant influence on corporate customers’ satisfaction in Ado-Ekiti, Ekiti State, Nigeria.