Information Management Practices and Organisational Performance among Branch Managers in Selected Banks in Oyo State: The Mediating Role of Organisational Intelligence.

Abstract:

This study examined the influence of information management practices on the organisational performance of branch managers in selected banks in Oyo State, Nigeria, with organisational intelligence serving as a mediating variable. A descriptive survey research design was adopted, and data were collected from 208 branch managers in selected banks in Oyo State, using a structured questionnaire. Information management practices were operationalised using four dimensions: information needs, information acquisition, information organisation/storage, and information distribution, while organisational performance was measured using the Balanced Scorecard framework (financial perspective, customer perspective, internal business process perspective, and learning and growth perspective). Descriptive results revealed that both information management practices (weighted mean = 3.18) and organisational performance (weighted mean = 3.17) were at high levels. Regression analysis showed a significant positive direct effect of IMP on organisational performance (β = .634, F(1, 206) = 138.62, p < .001, R² = .402). It was also revealed that organisational intelligence significantly mediated this relationship (indirect effect = .233, 95% CI [.148, .322]). Partial mediation was confirmed as the direct effect of IMP remained significant after controlling for organisationall intelligence. These findings underscore the strategic importance of structured information management in enhancing the cognitive intelligence of banking organisations and, consequently, their branch-level performance.