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Author(s): Helen U. Ohazulume, Clementina U. Nwankwo, Esther A. Silas.

Volume/Issue: Volume 9, Issue 1 (2026)

Page No: 1-14

Journal: African Journal of Health, Nursing and Midwifery (AJHNM)

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Abstract:

Maternal satisfaction is a key measure of the quality of healthcare services and a determinant of maternal and neonatal health outcomes. This study examined the availability and women’s satisfaction with maternal health services in Tertiary Health Institutions in Anambra State, Nigeria. A cross-sectional study design was employed, involving 167 women aged 18-49 years attending healthcare services at Nnamdi Azikiwe University Teaching Hospital (NAUTH) Nnewi and Chukwuemeka Odumegwu Ojukwu University Teaching Hospital (COOUTH). Data were collected using self-structured questionnaires and analyzed using descriptive and inferential statistics, with significance set at 0.05 level. Results show that awareness of maternal health services was high (91.02%), with antenatal care the most utilized service (93.41%), followed by delivery (75.45%), post-natal (74.25%), and family planning services (29.52%). Satisfaction levels were highest for ante-natal care (96.4%) and family planning services (85.5%), compared to delivery (78.9%) and post-natal services (74.1%). In conclusion, although satisfaction with maternal healthcare services was generally high, gaps in the availability of delivery and family planning services highlight the need for improved infrastructure, enhanced provider training, and greater access to family planning education. Addressing these issues is critical to improving maternal and neonatal health outcomes in Tertiary Health Institutions in Nigeria.

Keywords:

Maternal, Healthcare, Satisfaction, Women, Services.

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