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Author(s): Woyengikuro Ambrose Daniel, Chinedu Nelson Omere.

Volume/Issue: Volume 6 , Issue 6 (2023)

Abstract:

The study examined correlates of employees’ performance among commercial banks in Yenagoa metropolis, Bayelsa state. The study was anchored on agency theory. The correlational design was adopted. The probability sampling technique was used in selecting bank employees across eleven (11) commercial banks. Also, structured questionnaires, in-depth interview (IDI) and key informant interview (KII) were used in gathering primary data. In the same vein, content and face validity type were adopted while Cronbach Alpha (0.81) was used to determine the reliability of questionnaire, 83.6% (337) copies of questionnaire were retrieved and analyzed with simple percentage, Chi-square (x^2) while the study adopted thematic analysis for qualitative data. The study established that bank employees in the Yenagoa metropolis were committed, met daily targets, with high sales growth and low turnover rate. The study recommends that commercial banks in the Yenagoa metropolis should evaluate the minimum salary requirements for bank staff. The study also suggests that in order to maintain improvements in job commitment, sales growth, service quality, targets, and low turnover intentions, commercial bank employees should be motivated by economic and non-economic incentives to carry out their mission. In order to better understand how to enhance service quality in Yenagoa metropolis, Bayelsa state, the study also suggested that commercial banks should conduct self-assessment surveys among bank employees.

Keywords:

Commercial banks, Employees, Performance service quality, Sales growth, Target.

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