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Author(s): Heavens Ugochukwu Obasi (Ph.D.).

Volume/Issue: Volume 4, Issue 4 (2024)

Page No: 77-86

Journal: British Journal of Mass Communication and Media Research (BJMCMR)

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Abstract:

The media plays a vital role in informing the public about crisis situations. The purpose of this study was to gain a deeper understanding of the interaction between media and public relations in crisis situations. This study used a qualitative methodology utilizing in-depth interviews with public relations professionals who have direct experience in crisis management. Research has shown that media can be a powerful tool for crisis communication. Using traditional media such as television, radio, and print media can be effective in reaching a large audience quickly. Online media, such as social media and blogs, can also be effective, especially when targeted to specific audiences and interacting with them in real time. But the study also confirmed the importance of a proactive and transparent approach to crisis communication, including developing relationships with the media before a crisis occurs. Building trust with journalists will help communications teams provide accurate and timely information during a crisis, minimizing the potential for misunderstanding or misinformation. Overall, this study highlights the critical role of the media in communicating crisis situations to the public and the importance of effective media management to achieve successful outcomes. Using qualitative methodology, this study provides rich insights into the experiences and perspectives of PR practitioners and offers practical recommendations for those working in this complex field.

Keywords:

Media, Crisis, Communication, Organization, Reputation, Social Media.

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