Workplace Diversity and Its Effects on Employee Relations in Nigeria: A Study of Commercial banks in Nigeria’s Geopolitical Zones.
Publication Date: 26/05/2025
Author(s): Ilodigwe Anthonia Onyinye.
Volume/Issue: Volume 8, Issue 2 (2025)
Page No: 63-78
Journal: British Journal of Management and Marketing Studies (BJMMS)
Abstract:
This study investigates the impact of workplace diversity on employee relations within Nigeria's commercial banking sector, focusing on gender, age, education, religion, and ethnicity across three major geopolitical zones. The study was hinged on Social Identity Theory. Using a descriptive research design, the study sampled 385 commercial bank staff from the Southeast, Southwest, and Northwest zones. Data were collected through a structured questionnaire, and analyzed using SPSS, with hypotheses tested via T-test and one-way ANOVA. The findings reveal that while gender, age, and ethnicity do not significantly affect employee relations, differences in educational background and religious affiliation do. The study also found that employee relations in Nigerian commercial banks are generally positive, with respect, mutual support, and fair conflict resolution present. However, challenges remain, including a reluctance to engage with management and a lack of enthusiasm for teamwork due to hierarchical structures and individual performance pressures. The study concludes that while banking institutions in Nigeria have cultivated a professional and inclusive environment, improving vertical communication and fostering a more collaborative culture could enhance employee relations further. The study recommendations include creating structured feedback systems, integrating cross-functional team-building initiatives, and providing cultural competency training to address relational divides caused by educational and religious differences. These strategies aim to strengthen trust, transparency, and teamwork within the commercial banking sector, ultimately improving overall employee relations.
Keywords:
Workplace diversity, Employee, Employer, Employee relation, industrial relations, commercial banks, Nigeria geopolitical zones.
